Trouble Shooting

Are you experiencing issues with your product?

Check out our troubleshooting guide for the Hombli Smart Cat Litterbox.

If your question is not listed here or if our response did not address your issue, please contact our customer service using the contact form at the bottom.

The Petmo C1 Cat Litter Box does not connect The connection of my Petmo C1 Cat Litter Box often disconnects Why isn’t the Petmo C1 Cat Litter Box cleaning properly?Why does the Smart Cat Litterbox clean at the wrong time?Too much clean litter ends up in the waste bag during cleaning The litter box indicates "FULL" when the waste bag is not actually full The litter box moves while my cat is still inside How to Perform a Comprehensive Self-Check ✉ Contact Form