Frequently Asked Questions
If you're having problems with your product, check out the troubleshooting guide for some help.
Can I still use the Hombli Smart Pet Fountain without using the app?Why does the fountain start at the wrong time?Can I use the Hombli Smart Pet Fountain outside?Why did the pet fountain fail to connect to my Wifi network?Can I control my Hombli Smart Pet Fountain with a smart assistant?Can I create a schedule for the Hombli Smart Pet Fountain?Do I need a hub or a bridge to be able to use the Hombli Smart Pet Fountain?What are the benefits of a Smart Pet Fountain?Can the Hombli Smart Pet Fountain operate in my absence/in the dark?For what type of pet is the fountain suitable?What happens when there is a power failure?How much water fits in the container?How long does the pet fountain stay ON for?Do I get a notification, when the water is running low?Can I check if my pet has consumed water?How can I help my pet get familiar with the fountain?Can pets tip over the pet fountain?Can I use an extra SD-card?What do the indicator colours mean?Water keeps spilling out of the water bowlThe pump stops workingHow often should I change the filter?Why do I need to soak the filter before the first use?Water flow slows down