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    Frequently Asked Questions

    1. Customer knowledge base
    2. Instructions for your Hombli device
    3. Pet Fountain
    Frequently Asked Questions
    1. Customer knowledge base
    2. Instructions for your Hombli device
    3. Pet Fountain
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    Frequently Asked Questions

    If you're having problems with your product, check out the troubleshooting guide for some help.

    Can I still use the Hombli Smart Pet Fountain without using the app?Why does the fountain start at the wrong time?Can I use the Hombli Smart Pet Fountain outside?Why did the pet fountain fail to connect to my Wifi network?Can I control my Hombli Smart Pet Fountain with a smart assistant?Can I create a schedule for the Hombli Smart Pet Fountain?Do I need a hub or a bridge to be able to use the Hombli Smart Pet Fountain?What are the benefits of a Smart Pet Fountain?Can the Hombli Smart Pet Fountain operate in my absence/in the dark?For what type of pet is the fountain suitable?What happens when there is a power failure?How much water fits in the container?How long does the pet fountain stay ON for?Do I get a notification, when the water is running low?Can I check if my pet has consumed water?How can I help my pet get familiar with the fountain?Can pets tip over the pet fountain?Can I use an extra SD-card?What do the indicator colours mean?Water keeps spilling out of the water bowlThe pump stops workingHow often should I change the filter?Why do I need to soak the filter before the first use?Water flow slows down